Software version 48.3X or newer with MK1 control card

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An incompatible software version (48.3X or newer) is being used with an older MK1 control card. This mismatch prevents proper operation and requires a hardware upgrade.

• Attempting to install a firmware version (48.3X or newer) specifically designed for MK2 or newer hardware onto an MK1 control card.
• Incorrect drive model selected during a firmware update procedure.
• Legacy MK1 control card accidentally installed into a drive unit designed for MK2 or newer architecture.
• Automatic firmware update initiated without prior verification of hardware compatibility.
• Internal identification system incorrectly reports the control card type, leading to a software mismatch error.

Klikk på steg for å spore fremgangen.

1. 1

   Identify the exact control card hardware revision (MK1, MK2, etc.) by inspecting the physical card's label.

2. 2

   Determine the correct firmware version compatible with the identified MK1 control card using the drive's documentation.

3. 3

   Downgrade the drive firmware to a version compatible with the MK1 control card (e.g., any version below 48.3X).

4. 4

   If newer features requiring version 48.3X or newer are desired, plan for a control card upgrade to an MK2 or newer revision.

5. 5

   Review parameter P15-00 (Drive information) to confirm the installed control card type and revision.