Internal Fault: Option software in slot A not supported

What does 38.1315 mean?

The software on the option card installed in slot A is not recognized or supported by the frequency converter's firmware. This indicates a fundamental incompatibility, preventing the option card from integrating correctly with the drive's control system.

• Installation of an option card in slot A with unsupported or incompatible software (e.g., beta firmware, custom modification).
• The drive's main firmware version is too old to recognize or interface with the software on the installed option card.
• Corruption of the option card's firmware, rendering it unreadable or unrecognizable by the main drive.
• Attempting to use an option card from a different product series or manufacturer that is physically installed but logically incompatible.

Click steps to track your progress.

1. 1

   1. Record the exact model number and part number of the option card installed in slot A.

2. 2

   2. Verify the frequency converter's main firmware version via the LCP (parameter 15-00) or manufacturer software.

3. 3

   3. Refer to the manufacturer's compatibility matrix or documentation to confirm that the option card's software is officially supported by the drive's current firmware version.

4. 4

   4. If compatibility is confirmed, attempt to re-flash the option card's firmware with the latest officially supported version using manufacturer software.

5. 5

   5. If incompatibility is identified, replace the option card in slot A with a supported model, or update the main drive firmware if the option card is newer and requires it for compatibility.