Internal fault

What does #38 mean?

An internal fault has been detected within the drive itself, indicating a potential hardware or software malfunction that prevents the drive from operating correctly. This type of fault requires internal diagnosis and, if left unresolved, risks further damage to the drive or complete system failure.

Additional Steps

Steps 1–2 are listed in Priority Fix.

1. 3

   If basic troubleshooting does not resolve the issue, return the drive for inspection and repair, especially if it is covered by warranty.