Hall signals lost or incorrect (_ecHALL_SIGNAL_LOSS)

What does 10021 mean?

This error occurs when the drive is configured for "Halls only" or "Encoder + Halls" feedback and detects an illegal Hall sensor state (0 or 7). This typically points to a faulty encoder (which often simulate Hall signals) or incorrect wiring.

• Faulty encoder in the motor, specifically issues with simulated Hall signals.
• Damaged or incorrectly wired motor encoder cabling.
• Poor quality of installation, leading to loose connections or electrical noise affecting Hall signals.
• Incorrect encoder type selection in the drive parameters (e.g., expecting Hall signals when not provided).

Click steps to track your progress.

1. 1

   Inspect the motor encoder wiring and connections for damage, loose terminals, or improper shielding.

2. 2

   Verify that the selected encoder type in the drive's parameters accurately reflects the motor's feedback device (Halls only or Encoder + Halls).

3. 3

   Use Mint Workbench to scope the Encoder Hall State to look for problems with signal integrity and transitions.

4. 4

   Check the encoder for physical damage or internal faults that could cause illegal Hall states.

5. 5

   Ensure proper grounding and shielding of the encoder cable as per the drive installation manual to prevent noise interference.