Hall signals lost or incorrect

What does 10021 mean?

This error occurs when a feedback type of 'halls only' or 'Encoder + Halls' is used, and the drive detects an illegal Hall sensor state (0 or 7). This typically points to a faulty encoder, especially if it includes simulated hall signals, or issues with its wiring. Unresolved, this prevents accurate motor commutation and control.

Additional Steps

Steps 1–2 are listed in Priority Fix.

1. 3

   Verify that the correct encoder type selection is configured in the drive parameters.

2. 4

   Use Mint Workbench to scope the Encoder Hall State in real-time to look for signal problems or an illegal state.